Refund Eligibility

Vexaluxa offers refunds for certain products or services in accordance with the terms outlined in this Refund Policy. To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within [number] days of the original purchase date.
• The product or service for which the refund is requested must be unused and in its original condition.
• Refunds may be subject to processing fees or other charges as outlined in this policy.

Refund Process

To request a refund, please contact our customer support team at [insert email address] with your order details and reason for the refund request. We will review your request and respond within [number] business days with further instructions.

If your refund request is approved, we will process the refund to the original method of payment within [number] business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

We reserve the right to refuse refunds for any reason, including but not limited to abuse of our refund policy, violation of our terms of service, or fraudulent activity.

Non-Refundable Items

Certain products or services may not be eligible for refunds, including:

• Downloadable digital products or software
• Subscription-based services with recurring billing
• Customized or personalized products

If you are unsure whether a product or service is eligible for a refund, please contact our customer support team for clarification before making a purchase.

Partial Refunds

In some cases, partial refunds may be granted at our discretion. Partial refunds may be issued for:

• Products or services that have been partially used or consumed
• Refunds requested after the eligible refund period has expired
• Refunds for which processing fees or other charges apply

Partial refunds will be calculated based on the extent of product or service usage and any applicable fees.

We will review your refund dispute and respond within a reasonable timeframe to resolve the issue. If we are unable to reach a resolution, you may have the option to escalate the dispute to a higher authority or pursue other legal remedies as permitted by law.

We are committed to providing fair and transparent refund processes and will make every effort to resolve refund disputes in a timely and equitable manner.

Currency Conversion

If you are issued a refund, it will be processed in the same currency as the original transaction. Currency conversion fees or fluctuations in exchange rates may result in differences between the original purchase amount and the refunded amount.

We are not responsible for any additional charges or fees incurred due to currency conversion, and we recommend consulting with your financial institution or payment provider for information on currency conversion rates and fees.

Contact Information

If you have any questions or concerns about our refund policy, please contact us:

Email: [email protected]